If your 7 Brew rewards are not working, the most common causes are app login issues, an account not being scanned at the time of purchase, or points that have expired due to 12 months of inactivity. You earn 100 points per drink and need 1,000 points to redeem a free drink.
How 7 Brew Rewards Work
| Action | Points or Benefit |
|---|---|
| Buy any drink | 100 points per drink |
| Redeem a free drink | 1,000 points |
| Points expiry | 12 months after last order |
| Birthday reward | Free drink during birthday month (varies) |
Why Are My 7 Brew Rewards Not Working?
Here are the most common reasons the 7 Brew rewards program may not work as expected:
- You were not scanned at purchase — Points only add if your account is scanned at the time of ordering. They cannot be added retroactively at most locations.
- App login issues — Try logging out and back in. If you forgot your password, use the reset function on the app or website.
- Wrong account email — Confirm you are logged into the correct email address that was used to create the account.
- Points expired — Points expire after 12 months of inactivity. If your account has not had an order in over a year, your balance may have reset.
- App not updated — Outdated app versions may cause errors. Update the 7 Brew app to the latest version.
How to Fix 7 Brew Rewards App Issues
- Force close and reopen the app
- Log out, then log back in
- Update the app in the App Store or Google Play
- Delete and reinstall the app if issues persist
- Contact 7 Brew support if your account is missing points after correct scanning
What Is the 7 Brew Birthday Reward?
7 Brew offers a birthday reward for registered rewards members. You typically receive a free drink during your birthday month. The reward should appear automatically in the app around your birthday date.
For full details including how to register and see all rewards benefits, visit the 7 Brew rewards guide and the dedicated birthday reward page.
FAQ: 7 Brew Rewards
How many points do I earn at 7 Brew?
You earn 100 points per drink purchase. Once you reach 1,000 points, you can redeem for a free drink.
Why did my 7 Brew points disappear?
Points expire after 12 months of account inactivity. If your last order was more than a year ago, your balance may have reset.
Can I add points to my account after purchase?
Most locations cannot add points retroactively. Your account must be scanned at the time of the order.
How do I fix my 7 Brew app not working?
Try logging out and back in, update the app, or reinstall it. Contact 7 Brew support if the issue continues.
Does 7 Brew have a rewards program?
Yes. 7 Brew Rewards lets you earn 100 points per drink and redeem 1,000 points for a free drink. See the rewards guide for full details.
Independent guide. Not affiliated with or endorsed by 7 Brew Coffee. Information may vary by location.